Frequently Asked Questions

How do I began to take charge of my parents or my personal health care decisions?
Most people find that it is best to begin with their primary-care physician. Not only do they know your physical well-being; they also have some understanding of your emotional well-being. With their help, you can begin to consider what care will be the most beneficial. The same would be true for your parents. To gain the support of their Doctor it will be necessary for you to go to an appointment with your parents and discuss your concerns with both your parents and their doctor.

Explain Medicare?
Dictionary Quote - “Medicare is a federal system of health insurance for people over 65 years of age and for certain younger people with disabilities?" Medicare is very specific about the expenses and duration of the expenses it will cover and will not pay for long-term protective care. It is recommended that you take some time and learn about Medicare. For qualifying patients Medicare will help cover the costs for short hospital stays, additionally, Medicare will pay for skilled nursing-home stays up to 100 days as well as hospice care. The Bender Terrace admission team is available to provide you with current rates and Medicare coverage.

What is Medicaid?
Dictionary Quote – “Medicaid is a federal system of health insurance for those requiring financial assistance.” The Medicaid program pays for the medical benefits of low-income families or individuals who have inadequate or no medical insurance. The federal government maintains general guidelines for the Medicaid program, and each state defines their statewide requirements focusing on eligibility. You can learn more about the Medicaid program on the website or by talking to the Bender Terrace admissions team.

What does Medicare cover?
As Medicare is currently set up, it pays 100% of the covered charges for the first 20 days. Beginning on day 21 until day 100 a co-payment is federally defined.

What does Medicaid cover?
If an individual qualifies for Medicaid, it will cover room and board, nursing care, meals, and some medications.

What levels of care are available?
Bender Terrace provides skilled nursing and rehabilitation for patients who are recovering from illness, injury or surgery. Patients needing supplemental medical and rehabilitative therapies prior to successfully transitioning from hospital to home are welcomed at Bender Terrace. On occasion, residents choose to make a professional nursing center, like Bender Terrace, their permanent home. This typically means that the individual is in need of constant medical supervision and support, and qualified medical services can no longer be safely provided in their home. Bender Terrace excels at helping patients transition home after a hospital stay. Additionally, we provide skilled nursing services and medical-rehabilitative support after the transition home.
Bender Terrace provides assisted living and nursing care including medication management, education regarding a recently diagnosed disease, lifestyle changes and IV care. Bender Terrace’s assisted-living center is designed for those who want to retain their independence and need varying degrees of assistance monitoring medications, bathing, dressing or meal preparation. Bender Terrace also has a coded entry/exit area for some patients. Alzheimer’s services are focused on maintaining skills and quality of life for as long as the resident is capable. Hospice care is also available for individuals who have been diagnosed with a terminal illness. Hospice provides respectful physical, emotional and spiritual support for patients and their families during the final weeks of the beloved patient’s life.

What are your suggestions for choosing a skilled nursing and rehabilitation center?
When your intention is to find a rehabilitation center that will enable you to rehab and return home, ask the center about its history of treating patients with the same illness, injury or disease that you have. Find out about the staff’s experience with post-hospital care. Visit the rehab center and observe their cleanliness, staff’s courtesy and ask about the amenities which are important for your recovery.
If looking for a permanent residence, visit the home and talk to the residents, administrator and staff. Consider the cleanliness of the residents and the facility. Are the staff happy working there, are residents happy living there? If it is an option asked to sample their food and visit with patients in a condition that is similar to yours or your loved one.

What are the criteria for selecting a memory care facility?
When choosing a facility to care for a loved one living with Alzheimer’s disease or dementia, begin by searching for a facility that provides a warm, peaceful and safe environment. Observe their programming and services offered and determine if it is individually customized. Inquire as to how they handle residents who are no longer interested in eating, or who try to wander off or exhibit behavior such as withdrawal? Ask to speak to current family members of residents who have Alzheimer’s. Visit the center and observe how the staff interacts with their residents. Observe the resident's appearance; are they clean and well groomed, is the facility clean and safe?

What do I need to know when selecting a hospice care provider?
A good hospice provider will ensure that your loved one spend their final days in comfort. Inquire as to whether they have volunteers and counselors who are trained for your specific needs and concerns? Are they dedicated to meeting your loved ones and your family’s wishes? Will they provide support for your family members mind, body and spiritual needs? Do they provide testimonials from satisfied families? Can you speak to family members of clients they have served?

What is important to consider when moving a loved one into a long-term care facility?
At Bender Terrace, we recognize that you’re making important decision for yourself or a family member. Be certain that you discuss the following items with your Bender Terrace staff, so they can help make the transition as smooth as possible.

  • What is the patient’s food likes and dislikes?
  • How mobile are they?
  • How well do they manage their personal care and hygiene?
  • What were their previous living conditions?
  • Did they have support in their previous home?
  • How important is religion in your loved one’s life?
  • What are their routines, habits, and hobbies?
  • What is their current mental ability?
  • Are they comfortable with new surroundings?
  • Do they enjoy being with new people?

As a resident will my loved one be able to keep their primary physician?
Most doctors visit their patients at Bender Terrace. Those doctors who do not make visits to Bender Terrace often have colleagues to whom they refer Bender Terrace residents. We have a list of physicians who make visits to our rehab center. If necessary, our Medical Director is available to consult with you if you are seeking to select a more available physician. If your doctor does not make calls at Bender Terrace, arrangements can be made to transport you or your loved one to your doctor’s office for appointments.

How can I make visiting Bender Terrace more enjoyable and fulfilling for both of us?
It is very useful to talk to the staff about the best time of the day or week to visit your loved one. Explain to your children what to expect. It’s very useful to plan one or more activities that will be fun for everyone, such as working on a photo album, writing letters, playing cards or an appropriate game, or eating a meal together. If your family member is sufficiently healed, consider an activity outside of Bender Terrace.

May a resident leave Bender Terrace for special events and family visits?
Unless contraindicated by medical conditions, residents are encouraged to visit family members regularly. We believe that trips involving fresh air, family, and friends are good for the spirit! Please make arrangements for outside trips with the Bender Terrace social worker.

What is the Bender Terrace's policy about bringing my own furniture and decorations for my room?
Residents are encouraged to personalize their living area. It is important to check with the Administrator before bringing in furniture. We are required not only to verify that your furniture will fit in your room, but it also will not be a safety hazard to you, staff or other residents. If you are considering bringing any electrical appliances, such as a radio, remember they must first be checked by the Maintenance department to verify that they are safe.

What is the admitting process?
The following steps are necessary before you or your loved one can be admitted:

  1. Pre-screening from a member of the Bender Terrace admission team. This screening is required by the State for every facility.
  2. A physician’s recommendation within 5 days prior to your admittance or within 72 hours after admission to Bender Terrace. A current medical history and physical which will help us better understand your needs.
  3. A list of current medications.
  4. After Bender Terrace has received and approved all of the above information, we will contact you to set a time and date for admission.
  5. On the day of admission, or any time prior to that day, please review and sign the Admission Agreement contract. This agreement is required for all long-term care and rehab facilities. This contract gives us your consent to provide treatment and care. We want to meet and address all of your concerns and answer every question you may have before you join our family.

After you’ve been accepted, prior to or upon your admission, please submit the following documents and information:

    1. Photo ID
    2. Medicare card
    3. Medicaid card or application
    4. Social Security card
    5. Financial information including your assets and income
    6. Medicare Part D card
    7. Insurance cards
    8. Supplemental and/or other insurance information
    9. All appropriate advance directive; living will or power of attorney documents





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